Help & Support.

Hull Fibre is an internet service provider offering giga-fast, full-fibre broadband to homes and business across Hull and surrounding areas.

Unlike traditional providers that rely on old copper networks, we use the latest fibre-optic technology. This ensures higher speeds, greater reliability, and matching upload and download speeds. We couple this with local based support and customer care to ensure best in class service.

You can check availability using our postcode checker on our website. We are continuously expanding our network, so if we’re not in your area, we may be soon!

Yes! Hull Fibre provides a competitive, high-speed broadband alternative to KCOM, giving residents and businesses more choice for their internet needs.

We offer a wide range of packages, from essential connections to multi-gigabit solutions, ensuring you get the best speed whatever your needs.

Yes! With our full-fibre service on our next generation network you will benefit from matching upload and download speeds - perfect to cover all your needs.

Yes! All our packages come with unlimited data as standard - no caps or hidden fair-use policies.

Yes! We offer bespoke broadband solutions for businesses to meet your exact needs. You can find more information on our business page.

The installation is completed in two sections. Firstly, external work will take place prior to install to bring our full-fibre connection to your property. After this, an internal install will be completed to provide service to your desired location. Our router will arrive on the same day of install ready to be plugged in or hand delivered and connected by one of our team depending on your choice of installation.

An adult (18+) must be present for the installation, though that person does not need to be the account holder.

No, our installation process is separate from your current provider, meaning your existing service will remain active until you switch over.

We provide a high performance router with all packages to ensure the best speeds and coverage.

Yes, you can use your own router. If you wish to do so, to ensure a seamless switch please inform us prior to install as we will need to provide you with your PPPOE login credentials.

We offer 12 month and 24 month contracts across all our packages.

Standard installations on all 24 month contracts are free. There is a £25 installation fee for 12 month contracts. Non-standard installations may have additional costs. A non-standard installation would typically be any router installation that is not situated in a downstairs, front of property location.

You can pay your bill by recurring card payment on a selected date or via Direct Debit, which would debit your account within 3-5 working days of bill generation.

Yes! You can upgrade at any time, downgrades are also possible on condition of re-contracting or a one-off administration fee of £20.

Try restarting your router and ONT (white box on the wall). Check your device is connecting to the right bandwidth for its capability (2.4Ghz or 5Ghz). If issues persist please contact our customer support team for assistance.

Try restarting your router and ONT (white box on the wall). If issues persist please contact our support team for assistance.

If a fault has been identified which requires an engineer visit, we will raise this with the network provider directly for investigation. An engineer will be scheduled to visit within 2 working days. Depending on the nature of the fault, this may require you to be at home.

Yes we do! Our customer service team is contactable on 01482 574 574. Alternatively, you can also reach our team via email or live chat.

Yes, our router includes the ability to customise various parental controls to help you manage and filter online content.

Yes! We’re constantly rolling out our service to new areas. If we’re not in your area yet, please register your interest and we’ll let you know once we go live.